Care Nest Policy
Return and Exchange Policy
Updated August 2026
We want every order to feel right. If there is a size issue, product defect, or order mismatch, our team will review the request and help with an eligible return or exchange.
Eligibility
Return or exchange requests should be made soon after delivery. Products must be unused, unworn, unwashed, and returned with original packaging, tags, and invoice where applicable.
Non-returnable Items
Personal care, beauty, innerwear, customized, clearance, and visibly used items may not be eligible unless the delivered product was damaged or incorrect.
How to Request
Contact support with your order number, phone number, product photos, and a short explanation. Our team will confirm the next steps after reviewing the case.